Privacy Policy

BindPulse LLC ("BindPulse," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide when you visit our website at www.bindpulse.com (the "Site"), use our products or services (collectively, the "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using the Site or Services, you agree to this Policy. If you do not agree with our policies and practices, you must not use our Site or Services.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information:

  • Name, email address, phone number, company name, business address.

B. Business Information:

  • Agency size, state licenses, services offered, lead sources, and other information you provide in connection with our Services.

C. Technical Information:

  • IP address, browser type, device identifiers, operating system, pages visited, cookies, analytics data, and other tracking information.

D. Communications:

  • Messages, inquiries, and other communications submitted via forms, demo requests, or email.

E. Payment Information:

  • Payment card or bank information is collected and processed exclusively by third-party payment processors such as Stripe; BindPulse does not store payment card details.

F. Third-Party Data:

  • Information from service providers, contractors, and publicly available sources, including leads sourced via contracted researchers (e.g., via Upwork).

2. How We Collect Information

We collect information:

  1. Directly from you when you complete forms, request services, or communicate with us.
  2. Automatically via cookies, tracking pixels, and analytics tools when you use our Site or Services.
  3. From third parties such as contractors, business partners, and integrated platforms (including but not limited to Twilio, GoHighLevel, Zapier, Make, Airtable, Google Workspace, Stripe).

3. How We Use Information

We may use information for the following purposes:

  • To provide, operate, and improve our Services.
  • To process transactions and manage client accounts.
  • To communicate with you regarding your account, updates, or marketing offers.
  • To conduct analytics, research, and performance monitoring.
  • To detect, investigate, and prevent fraud, unauthorized access, or other illegal activities.
  • To comply with applicable legal obligations.

4. Disclosure of Information

We may disclose your information to:

  • Employees and contractors with a legitimate business need to access such information.
  • Third-party service providers who perform functions on our behalf, subject to confidentiality obligations.
  • Legal authorities as required by law, court order, or government request.
  • Successors or assigns in connection with a merger, sale, or transfer of assets.

We do not sell personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve the Site, measure performance, and provide targeted advertising.

  • Certain cookies are essential for site functionality.
  • We use third-party analytics (e.g., Google Analytics, Facebook Pixel).
  • You may opt out via your browser settings and through our cookie consent banner.

6. Data Retention

We retain personal information for as long as your account is active. Upon cancellation, we retain data unless and until you submit a verified deletion request. Certain records may be retained as required by law, for legitimate business purposes, or for fraud prevention.

7. Account Deletion Requests

You may request full account deletion by emailing ops@bindpulse.com. We will verify your identity before processing the request.

We reserve the right to retain certain records where retention is necessary for:

  • Compliance with legal obligations.
  • Enforcement of agreements.
  • Resolution of disputes.

8. Security Measures

We implement commercially reasonable technical, administrative, and physical safeguards to protect personal information, including encryption, access controls, and secure cloud storage. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

9. User Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Request disclosure of personal information collected about you.
  • Request deletion of personal information, subject to legal exceptions.
  • Opt out of the sale or sharing of personal information (we do not sell personal information).
  • Not be discriminated against for exercising these rights.

To exercise these rights, contact us at ops@bindpulse.com.

10. Marketing Communications

You may opt out of marketing emails by clicking "unsubscribe" in any email. You may opt out of marketing SMS by replying "STOP." Transactional messages related to your account may still be sent.

11. International Data Transfers

Our Services are intended for U.S.-based clients only. All data is stored and processed in the United States.

12. Third-Party Links and Integrations

Our Site and Services may include links or integrations with third-party websites or services. This Policy does not govern the privacy practices of those third parties. We encourage you to review their privacy policies.

13. Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

14. Policy Updates

We may update this Policy at any time. Significant changes will be posted on our Site and communicated to active clients via email. Continued use of the Services following updates constitutes acceptance of the revised Policy.

15. Contact Information

For questions or to exercise your rights under this Policy, contact:

BindPulse LLC

Attn: Privacy Officer

1098 Ann Arbor Rd W, Suite 694

Plymouth, MI 48170

Email: ops@bindpulse.com

Legal Disclaimer

This Policy does not create contractual rights beyond those expressly set forth in our Terms of Service. Your use of our Site and Services is at your own risk, and BindPulse disclaims all liability except as expressly required by applicable law.

Last Updated: November 2024

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